Nonstandard Auto Insurer, Falcon Selects Liberate for 24/7 Bilingual Voice AI FNOL

PALO ALTO, Calif., Feb. 25, 2025 /PRNewswire/ -- Falcon Insurance Group has chosen Liberate Voice AI FNOL to modernize its First Notice of Loss (FNOL) process and deliver quality, bilingual, 24/7 claim response.

Falcon is a non-standard auto insurance carrier and MGA operating in Illinois, Oklahoma, Texas, Indiana, Arizona, Colorado and Utah. The company is growing, and it needed a new FNOL solution that could scale while providing consistency and uniformity in its claims response.

Like many carriers, Falcon has used overseas third-party call centers to provide FNOL support. The arrangement had many positives, but Falcon wanted to perform even better.

Liberate Voice AI FNOL offered a new solution. "Like call centers, our solution provides bilingual and affordable options for insurers," says Amrish Singh, CEO of Liberate. "But unlike call centers, our solution delivers 100% consistent customer service with zero wait times – and that's true 24/7."

Before selecting Liberate, Falcon vetted several other options. "We chose Liberate due to the quality of the engineering team, the honesty of the management team and the quality of the claims accuracy," says Brandon Miller, Chief Technology Officer at Falcon, explaining the importance of capturing claims information correctly as early as possible.

"If we don't receive the FNOL right away, important details are forgotten. We find that many people don't like completing forms, so a 24/7 phone option is important to us," he adds.

With Liberate Voice AI FNOL, Falcon can expediently capture all the necessary claims information, 24/7, while it's still fresh in claimants' minds.

Another factor that influenced Miller's decision was Liberate's existing integration with Falcon's core policy management and claims system, Insuresoft. It was reassuring to know that Liberate Voice AI FNOL was already operating successfully for other Insuresoft users.

The first phase of Falcon's Liberate Voice AI FNOL implementation is set to go live in early March. In phase 2, Falcon plans to connect the solution to its text message provider and to add a digital FNOL option.

About Falcon Insurance Group

Falcon is a different kind of car insurance company – one that values simplicity and integrity in everything they do. Falcon makes it easy for customers to get the protection they need, serving those with less-than-perfect driving records, no prior coverage and SR22 requirements. With a growing network of more than 2,900 partner agents, Falcon has the technology, the expertise and the commitment to do right by its customers. For more information visit https://www.falconinsgroup.com/.

About Liberate Innovations Inc.

Liberate Voice AI + Digital FNOL has revolutionized the insurance industry by seamlessly answering phone calls, collecting quote information, receiving FNOLs and servicing customer requests in an empathetic, humanlike manner. Liberate's affordable and customizable AI solutions typically deploy in weeks with almost no integration overhead and have been proven to overcome labor challenges while enhancing policyholder service levels for retail agencies, MGAs and carriers. For more information, visit https://www.liberateinc.com/.

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SOURCE Liberate Inc.