Horatio Hosts Successful Third Annual Client Summit, Spotlighting Innovation and Economic Development in Latin America

NEW YORK, March 10, 2025 /PRNewswire/ -- Horatio, the modern outsourcing company revolutionizing CX services and the BPO industry, hosted its third annual Client Summit in Santo Domingo. The event brought together 140 industry leaders, clients, and partners from retail, fintech, and healthcare. This year's summit underscored Horatio's commitment to economic development in Latin America, its employee-centric approach, and its role in reshaping the CX landscape with a Silicon Valley-inspired model of flexible workspaces and employee perks.

The three-day event featured seven keynotes and ten breakout sessions, showcasing Horatio's advancements in customer experience and operational excellence. Sponsors including Order Editing, Order Protection, Hark, Gorgias, Siena AI, Dixa, and Kodif highlighted Horatio's strong partnerships across the customer service sector.

The Dominican Republic's strategic proximity to the U.S. and its rich pool of bilingual talent make it a prime location for Horatio's operations, solidifying the region's growing role in the global customer service and BPO landscape. In 2024, Horatio expanded its presence with new offices regionally and in Colombia, combining innovative technology and personalized agent support to help U.S.-based companies in SaaS, EdTech, and banking thrive. The company's office spaces are designed to encourage collaboration, flexibility, and employee well-being, setting a new standard for the industry.

"We are proud of the success of this year's summit, which reflects our broader mission to shape the future of customer experience," saidJose Herrera, CEO and Co-Founder. "Latin America is not just an outsourcing destination—it is a thriving hub of talent, innovation, and economic growth."

Horatio's employee-centric culture is a key to its success. The summit highlighted the company's commitment to employee well-being with state-of-the-art facilities, including bilingual daycare, catered meals, and gyms. This focus on employee satisfaction is reflected in Horatio's 97% employee satisfaction rate—well above the industry average of 50-60%.

"The summit discussions reaffirmed Horatio's mission to blend technology with a human-first approach, delivering solutions that prioritize both client satisfaction and employee engagement," saidAlex Ross, COO and Co-Founder.

In 2024, Horatio ranked #1 in its sector and #3 in the Dominican Republic on Mercado Media Network's Best Places to Work, with additional recognition for gender equality (#8), promotions (#7, with 441 in the past year), and job creation (#9, adding 292 new positions).

For more information please visit hirehoratio.com or follow @HireHoratio @HireHoratioRD.

About Horatio
Horatio is the trusted partner in customer service and business process optimization for some of the fastest-growing startups and enterprises. Horatio ranked #18 on Inc. Magazine's list of the Fastest-Growing Private Companies in the Northeast Region in 2024 and #1 in its sector on Mercado Media Network's Best Places to Work. With offices in New York City, Santo Domingo, and Bogotá, Horatio is committed to innovation, employee well-being, and regional growth.

Media contact:Catherine Cuello-Fuente at catherine@wildflowerpr.co 

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SOURCE Horatio