Gluware's Julie Keith named winner of APPEALIE 2024 SaaS Customer Success Leader Award

SACRAMENTO, Calif., March 18, 2025 /PRNewswire/ -- Gluware, the leader in intelligent network automation, today announced that Julie Keith, Senior Director of Customer Support, has been named a winner of the prestigious APPEALIE 2024 SaaS Customer Success Leader Award. This recognition highlights Keith's exceptional leadership and dedication to helping the Gluware user base achieve their goals and maximize the value of intelligent network automation.

The 2024 SaaS Leader Award winners were selected from a record number of peer and employee nominations, which increased by 93% in the past year. Winners were chosen based on their track record of achieving goals, leadership skills, and ability to attract and retain talent.

"I am honored to receive this recognition from APPEALIE," said Julie Keith, Senior Director of Customer Support, Gluware. "At Gluware, the way in which we build customer relationships truly sets us apart. We are proactive, attentive, and experts in our field, striving to equip our customers with the support they need to achieve their transformative goals. I am proud of the team's accomplishments and the positive impact we've made on our customers' journeys."

Keith has been a driving force behind Gluware's customer support and success program since joining the company in 2021. With nearly 15 years of experience in operational excellence, customer advocacy, leadership, and customer success, she has successfully led her team to deliver exceptional time to value for customers resulting in transformational outcomes and high customer retention rates. Outstanding customer feedback, as validated by an IDC survey, highlights the consistent praise for Gluware's consultative support and expertise. Customers have cited the partnership with Gluware's customer success staff as vital to their success.

"Gluware aims not only to distinguish itself through its platform's capabilities but also through its tenacity in helping our customers achieve their goals. Julie's leadership makes this happen consistently, and her dedication to our customers is unparalleled," said Jeff Gray, CEO and Co-founder of Gluware. "This award is a testament to her commitment in building strong, lasting relationships with our customers and always delivering for them."

To learn more, please visit https://www.gluware.com.

About Gluware

Gluware powers the world's most complex enterprise networks with enterprise-grade, intent-based, multi-vendor, intelligent network automation – ready out-of-the-box or as a unifying developer platform. The leading choice of the Global 2000, Gluware's self-operating and auto-remediating platform handles millions of network changes simultaneously, flawlessly, and in minutes, saving businesses significant time and resources. Gluware is the only turnkey, intelligent network automation software platform for NetOps and NetDevOps that automates enterprise networks in as little as 30 days. For more information, please visit www.gluware.com.

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SOURCE Gluware