CHARLESTON COUNTY SOUTH CAROLINA UPGRADES 911 CENTERS TO CARBYNE APEX TO ENHANCE ITS EMERGENCY RESPONSE CAPABILITIES

Upgraded 911 system offers the latest technological advancements in 911 including automatic translation and transcription services and call triage

NEW YORK, March 20, 2025 /PRNewswire/ -- Carbyne®, a global leader in public-safety technology, is excited to announce that Charleston County Consolidated Emergency Communications Center (ECC) in South Carolina, has selected Carbyne's APEX platform for its 911 services. This state-of-the-art, cloud-native Next Generation 911 (NG911) call-handling system will empower Charleston County with advanced transcription and translation services, the ability to manage call surges, remote call-taking capabilities, and comprehensive analytics. 

As home to South Carolina's largest city, Carbyne APEX's advanced features will help keep Charleston County's busy emergency call center running efficiently in all emergencies. Director Jim Lake wanted to expand their 911 capabilities in order to better serve all residents. With a cloud native call-handling system that provides automatic translation and transcription services, as well as call triage and responder connect, Charleston County's 911 center will be able to dispatch the proper help more effectively.

"This new system represents a major advancement in how we handle emergency calls," said Charleston County ECC Director Jim Lake. "By improving accuracy, communication, and situational awareness, it helps ensure that people in crisis get the help they need as quickly as possible. Our telecommunicators and first responders rely on clear and timely information, and these tools will make a real difference in their ability to respond effectively."

Amir Elichai, CEO of Carbyne, further explained, "Today, we proudly go live with Charleston County, SC, on Carbyne's APEX platform in the cloud—bringing cutting-edge Assistive AI to one of the nation's most dynamic 911 operations. This launch highlights our ability to deliver innovation at scale, providing faster, smarter, and more efficient emergency response for large and complex environments. A huge thank you to Jim Lake for his trust in the Carbyne brand—we're honored to power Charleston County's next-generation emergency communications and set a new standard for public safety."

About Carbyne
Carbyne (Headquartered in New York, NY) is a leading global provider of cloud-native mission-critical contact center solutions. Carbyne is one of the largest rich-data providers for emergency response centers, delivering over 250M data points per year, all in a unified platform. Our technologies enable emergency contact centers and select enterprises to connect with callers as well as connected devices via highly secure communication channels without needing to download a consumer app. With a mission to redefine emergency collaboration and connect the dots between people, enterprises, and governments, Carbyne provides a unified cloud-native solution that provides live, actionable data that can lead to more efficient and transparent operations and ultimately save lives. With Carbyne, every person counts. Learn more at Carbyne

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SOURCE Carbyne Ltd.