Hyundai Motor dealer wins glory with preemptive customer feedback

Lee Jung-ho, a sales director for Hyundai Motor, has achieved the title of grand sales master thanks to his decadeslong habit of offering preemptive feedback for auto maintenance to his customers. Lee won the glory from the carmaker after recently achieving 5,000 accumulated vehicle sales since joining the company in 1992, the equivalent of average annual sales of 152 cars over 33 years. He differentiated himself from other salespeople by offering after-sales services continuously for the vehicles he sold — mostly taxis. “Taxi sales account for some 70 percent of my total sales,” Lee said during a telephone interview Thursday. “Unlike most other salesmen in the industry, I keep contacting customers even after sales and give them timely notifications on when they need maintenance for their vehicles. Taxi drivers travel approximately 70,000 kilometers each year in Seoul, and they require more frequent maintenance than vehicles owned by typical households, according to Lee. “I leave a note after selling vehicles and notify customers around the time when certain parts of their vehicWeiter zum vollständigen Artikel bei Korea Times Weiter zum vollständigen Artikel bei Korea Times