Delta passengers get stuck trying to leave airport lounge

19.11.24 21:36 Uhr

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A Delta passenger was outraged after allegedly facing a long line when attempting to leave one of their carrier's airport lounges in Atlanta. The passenger claimed on a Reddit thread, "Line to leave T-terminal Sky Club in ATL," that it was taking upward of 20 minutes to leave the Sky Club at the Hartsfield-Jackson Atlanta International Airport. "We as a human race have lost our way," the user wrote alongside an image showing the string of individuals allegedly attempting to leave the lounge. DELTA CEO SAYS AIRLINE WILL MODIFY SKYMILES CHANGES: 'PROBABLY WENT TOO FAR'"Absolutely insane. No stair access as it’s only allowed for emergencies. Apparently city won’t let them add another set of stairs or elevator," the user continued. Delta Air Lines told FOX Business that its T Concourse Delta Sky Club may have exit wait times due to limited access points in the lounge. DELTA AIR LINES RESTRICTS ACCESS TO AIRPORT LOUNGES, CHANGES RULES TO EARN ELITE STATUS"During peak periods, our lounge attendants work diligently to assist customers and advise on departure times," Delta said. "We apologize for the inconvenience and thank our Sky Club guests for their patience."Delta has been working on adjusting access to its lounges after facing issues with overcrowding. In recent years, the carrier has seen strong demand for its lounges, prompting the company to reassess its loyalty program last year.GET FOX BUSINESS ON THE GO BY CLICKING HEREThe company made it harder to gain entry into its Sky Club and earn elite frequent flyer status, but CEO Ed Bastian walked back some of the proposed changes after backlash from customers."It’s been a challenge to balance the growth of our membership with our need to deliver premium service experiences," Bastian said in October 2023. "We made some difficult program decisions to address this issue and ensure we are delivering elevated service to our Members. But your response made clear that the changes did not fully reflect the loyalty you have demonstrated to Delta." At the beginning of the year, Delta announced new premium options, aiming to enhance the benefits for its most loyal customers and maintain its competitive edge.Weiter zum vollständigen Artikel bei FOX Business

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Nachrichten zu Delta Air Lines Inc.

Analysen zu Delta Air Lines Inc.

DatumRatingAnalyst
30.09.2019Delta Air Lines OutperformBernstein Research
11.07.2019Delta Air Lines OutperformCowen and Company, LLC
10.07.2019Delta Air Lines In-lineImperial Capital
11.04.2019Delta Air Lines In-lineImperial Capital
03.04.2019Delta Air Lines In-lineImperial Capital
DatumRatingAnalyst
30.09.2019Delta Air Lines OutperformBernstein Research
11.07.2019Delta Air Lines OutperformCowen and Company, LLC
02.04.2019Delta Air Lines OutperformCowen and Company, LLC
09.01.2019Delta Air Lines OutperformImperial Capital
14.12.2018Delta Air Lines OutperformCowen and Company, LLC
DatumRatingAnalyst
10.07.2019Delta Air Lines In-lineImperial Capital
11.04.2019Delta Air Lines In-lineImperial Capital
03.04.2019Delta Air Lines In-lineImperial Capital
03.07.2018Delta Air Lines HoldDeutsche Bank AG
11.07.2017Delta Air Lines In-lineImperial Capital
DatumRatingAnalyst
08.05.2007Delta Air Lines reduceUBS
04.05.2007Delta Air Lines underweightPrudential Financial
04.05.2007Delta Air Lines underweightPrudential Financial
16.09.2005Update Northwest Airlines Corp.: UnderweightJP Morgan
16.09.2005Delta Air Lines underweightPrudential Financial

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