Before you dig, know what's below: Ontario's largest electricity utilities call for safe digging practices

24.04.25 18:57 Uhr

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TORONTO, April 24, 2025 /CNW/ - Ontario's largest electricity utilities are reminding customers and contractors to put safety first this Dig Safe Month. Whether it's plans to plant a tree, install a new deck, or continue cleanup efforts from the recent ice storm, contact Ontario One Call before you dig or break ground. It's a crucial step to stay safe and get the job done.

"As we kick off Dig Safe Month, at Ontario One Call we reaffirm our commitment to public safety," said Jim Keech, President and CEO of Ontario One Call. "In the wake of the recent ice storm that severely impacted communities across Ontario, it's more important than ever to take every precaution when beginning repair or restoration work. Safety is not just our mission, but a responsibility we share with the public and industry to protect lives and infrastructure. Requesting locates before digging is the very first step to ensure your family and community are safe, and essential services to communities continue uninterrupted. Click Before You Dig is an act of care — and it's also the law."

Recently, central and eastern Ontario experienced a generational ice storm that caused widespread devastation. As communities and property owners look to rebuild and restore affected areas, they should request a locate for underground infrastructure and avoid damage to gas lines, power cables and water pipes. The consequences of hitting underground infrastructure can be severe, ranging from power outages and costly repairs to serious injury or loss of life.  

Make sure to follow these steps before starting a project or rebuilding this spring:

  • Submit a request: access Ontario One Call's website at ontarioonecall.ca to submit an underground locate request at least five business days before digging or breaking ground.
  • Receive markings: if there is underground infrastructure located in your project area, the appropriate utility will send a service representative who will clearly mark the area and provide a locate sheet with a diagram of the infrastructure.
  • Confirm safety: if no underground infrastructure is present, you will still receive a response indicating that the area is clear and it is safe to proceed.
  • Wait for all responses: before you begin work, make sure you have received responses from all utilities listed on your Ontario One Call confirmation sheet.
  • About Alectra Utilities Corporation
    Serving more than one million homes and businesses in Ontario's Greater Golden Horseshoe area, Alectra Utilities is now the largest municipally-owned electric utility in Canada, based on the total number of customers served. We contribute to the economic growth and vibrancy of the 17 communities we serve by investing in essential energy infrastructure, delivering a safe and reliable supply of electricity, and providing innovative energy solutions. Our mission is to be an energy ally, helping our customers and the communities we serve to discover the possibilities of tomorrow's energy future.

    X: https://twitter.com/alectranews
    Facebook: https://www.facebook.com/alectranews/
    Instagram: https://www.instagram.com/alectranews/?hl=en
    LinkedIn: https://www.linkedin.com/company/16178435/admin/
    YouTube: https://www.youtube.com/alectranews

    About Elexicon Energy
    Elexicon Energy powers life's most meaningful moments. As the fourth largest municipally owned electricity distributor in Ontario, our vision is to empower the communities we serve and help customers seize opportunities to ignite a better future. We provide more than 1800,000 residential and business customers with reliable and affordable energy services. Elexicon Energy is owned by five municipalities: the City of Pickering, the Town of Ajax, the Town of Whitby, the City of Belleville and the Municipality of Clarington. Learn more at elexiconenergy.com and follow us on X and LinkedIn.

    AboutHydro One Limited (TSX: H)
    Hydro One Limited, through its wholly-owned subsidiaries, is Ontario's largest electricity transmission and distribution provider with approximately 1.5 million valued customers, approximately $36.7 billion in assets as at December 31, 2024, and annual revenues in 2024 of approximately $8.5 billion.

    Our team of approximately 10,100 skilled and dedicated employees proudly build and maintain a safe and reliable electricity system which is essential to supporting strong and successful communities. In 2024, Hydro One invested approximately $3.1 billion in its transmission and distribution networks, and supported the economy through buying approximately $2.9 billion of goods and services.

    We are committed to the communities where we live and work through community investment, sustainability and diversity initiatives.  

    Hydro One Limited's common shares are listed on the TSX and certain of Hydro One Inc.'s medium term notes are listed on the NYSE. Additional information can be accessed at www.hydroone.com, www.sedarplus.com or www.sec.gov.

    Media can contact Hydro One Media Relations 24 hours a day at 1-877-506-7584 (toll-free in Ontario only) or 416-345-6868.

    About Hydro Ottawa Limited
    Hydro Ottawa Limited, a subsidiary of Hydro Ottawa Holding Inc., delivers electricity to approximately 364,000 homes and businesses in the City of Ottawa and the Village of Casselman. For more than a century, Hydro Ottawa has supplied its customers with clean, safe and reliable power to help build a vibrant and sustainable national capital region. As a leading partner in a smart energy future, Hydro Ottawa proudly contributes to the well-being of the community it serves through its integration of innovative and sustainable business practices, corporate citizenship initiatives, and offering best-in-class customer service.

    About Toronto Hydro
    Toronto Hydro Corporation is a holding company which wholly owns two subsidiaries:

    • Toronto Hydro-Electric System Limited (THESL) — distributes electricity; and
    • Toronto Hydro Energy Services Inc. — provides streetlighting and expressway lighting services in the city of Toronto

    The principal business of the Corporation and its subsidiaries is the distribution of electricity by THESL, which owns and operates the electricity distribution system for Canada's largest city. Recognized as a Sustainable Electricity Leader™ by Electricity Canada, it has approximately 796,000 customers located in the city of Toronto and distributes approximately 18 per cent of the electricity consumed in Ontario.

    SOCIAL MEDIA ACCOUNTS
    X: x.com/torontohydro
    Instagram: instagram.com/torontohydro
    Facebook: facebook.com/torontohydro
    YouTube: youtube.com/torontohydro
    LinkedIn: linkedin.com/company/toronto-hydro

    SOURCE Toronto Hydro Corporation

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