ABCoA Kicks Off 2025 with Groundbreaking AI Collections Feature in Deal Pack
JACKSONVILLE, Fla., Feb. 13, 2025 /PRNewswire/ -- ABCoA, the most innovative software company in the subprime world, continues to redefine the future of loan servicing with the launch of its latest AI-powered feature in Deal Pack: AI Collections. After delivering over 250 new features in 2024, ABCoA begins 2025 by integrating artificial intelligence to further streamline collections and enhance customer engagement.
Transforming Loan Servicing with AI Collections
AI Collections in Deal Pack leverages cutting-edge, AI-powered conversations in both English and Spanish to automate payment collections and facilitate promises to pay (PTPs). This groundbreaking feature enables finance companies to optimize their collections process, while delivering a seamless customer experience and dramatically reducing costs.
"Better collections for all – regardless of portfolio size, and incredibly beneficial for consumers. Deal Pack's AI Collections feature allows lenders to engage with customers more effectively – increasing productivity and reducing manual workloads for collections teams," said Jonathan Hedy, President of ABCoA. "By automating conversations with AI, we are giving finance companies an incredibly powerful tool to improve efficiency, cash flow, and customer satisfaction – freeing up staff to focus on higher-value tasks. Our AI Collections feature works 24/7, communicates in the consumer's native language, and is never sick, unprofessional, or overworked; it has unlimited bandwidth, always administers policy consistently with empathy and personalization, and reduces fraud and security risks," concluded Hedy.
Key Benefits of AI Collections
- AI-driven conversations to automate collections.
- Seamless communication in English and Spanish in real-time.
- Enhanced efficiency by reducing manual efforts and providing unlimited bandwidth.
- Improved customer engagement through personalized, always-available communication.
- Low cost per transaction – no high setup or monthly fees; only pay for what you use.
- Integrated payment processing provides seamless experience.
Driving Innovation in Loan Servicing
AI Collections reflects ABCoA's commitment to innovation and customer success. ABCoA expects AI will handle up to 80% of collections duties. Available in Deal Pack Pro and Deal Pack Web, and fully integrated with ABCoA's payment processing services, AI Collections helps a finance company grow without spending more on payroll or high fixed costs. By integrating artificial intelligence into Deal Pack, ABCoA empowers lenders to optimize their operations and improve overall portfolio performance. To learn more about AI Collections in Deal Pack, visit www.dealpack.com to schedule a quick demo.
About ABCoA
Advanced Business Computers of America (ABCoA) is a leading provider of innovative software solutions for the subprime finance industry. Deal Pack Web is the only all-in-one, cloud-native software that seamlessly integrates loan management, accounting, collections, payment processing, loan origination, and customer relationship management. Committed to clients' success since 1983, ABCoA continues to set new standards in efficiency, automation, and compliance.
Media Contact
Evelyn Hedy
Vice President & Head of Sales
ABCoA
800-526-5832
390131@email4pr.com
www.dealpack.com
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SOURCE ABCoA Deal Pack