Guardian is Recipient of DALBAR's Insurance Service Award for 10th Consecutive Year for Outstanding Policyholder Service
MARLBOROUGH, Mass., Feb. 5, 2025 /PRNewswire/ -- DALBAR, the leading auditor of customer service within the financial services industry, is excited to announce The Guardian Life Insurance Company of America® (Guardian) as the distinguished recipient of the 2024 DALBAR Insurance Service Award, honoring the firm for demonstrating exceptional customer service support to their insurance clients.
For the 10th year in a row, Guardian achieved exemplary innovation in customer care, successfully navigating the evolving demands of digital transformation while maintaining personal connections with their insurance clients. Award winners were selected through an impartial and demanding audit utilizing DALBAR's cutting-edge measurement techniques and technology.
"As we support our customers on their individual well-being journeys, providing best-in-class customer service is critical to that effort," said Robin MacPherson, Head of IM Operations and Services at Guardian. "We're incredibly proud of the team for not just their work in 2024, but also their longstanding commitment to being there for our customers. A continuous decade of recognition from DALBAR is a monumental achievement."
For over 48 years, DALBAR has been the leading independent financial services market research firm, recognized by the industry and government alike. Specializing in uncovering the needs, behaviors, and concerns of investors and financial professionals, DALBAR provides actionable insights to help firms enhance their products, services, and communications. As an expert in audits, evaluations, ratings, and due diligence certifications, DALBAR awards are a hallmark of excellence, setting the standard for quality in the financial services community.
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Media Contact: Emily Kunka
617.624.7136
ekunka@dalbar.com
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SOURCE DALBAR, Inc.