eClerx achieves ISO 42001:2023 Certification for Artificial Intelligence Management Systems (AIMS)

eClerx recognized for driving ethical leadership in AI capabilities through GenAI360 platform

NEW YORK, Feb. 5, 2025 /PRNewswire/ -- eClerx Services Ltd (ECLERX.NS), a leading productized services company, today announced that it has received the prestigious ISO 42001:2023 certification, the world's first international standard for Artificial Intelligence Management Systems (AIMS). This certification, awarded by Intertek, a leading global certification body and Total Quality Assurance provider, recognizes eClerx for implementing a comprehensive AI management framework that aligns with responsible AI practices and adheres to global regulatory standards for enhanced accountability and operational excellence.

eClerx is one of the first five global companies to achieve this certification, highlighting its commitment to ethical and responsible AI deployment. The certification underscores the company's dedication to embedding strong AI management practices across its diverse services, ensuring AI initiatives are aligned with best practices in fairness, transparency, accountability, and risk mitigation.

The achievement is a key milestone for eClerx, particularly as it continues to evolve its GenAI360 platform, which focuses on delivering innovative solutions across content management, digital CX, customer care, code automation, and actionable business insights. The platform integrates more than 20 foundation models and executes use cases across text, image, video and audio. The platform integrates with eClerx's domain specific applications and provides clients with enhanced operational efficiency, creativity and scalability.

Sanjay Kukreja, Chief Technology Officer, eClerx, commented, "We are proud and excited to receive the ISO 42001:2023 certification for Artificial Intelligence Management Systems, which reflects our strong continued commitment to ethical AI management and responsible deployment. This certification further validates our innovative approach with GenAI360, where we continue to develop innovative AI-driven solutions that prioritize transparency, accountability, and long-term business value. At eClerx, we remain dedicated to advancing the capabilities of AI while ensuring it is applied responsibly to drive positive outcomes for our clients and society."

The ISO 42001 standard provides a clear framework for establishing, implementing, maintaining, and continually improving AI management systems, offering a structured approach to mitigate risks and streamline processes in AI-driven projects. This certification further strengthens eClerx's position as a leader in leveraging Artificial Intelligence responsibly within industries such as financial services, retail, manufacturing, technology, and more.

For more information around eClerx's Gen AI capabilities, visit  https://genai360.eclerx.com

About eClerx
eClerx provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 18,200+ people across Australia, Canada, France, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, the UK, and the USA.

Media contact
Prathibha Das,
Head of Brand & Corporate Marketing
Prathibha.das@eclerx.com

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SOURCE eClerx