Holiday horrors: Airbnb and Booking.com users battle for refunds as stays go wrong

In a Consumer Champions special, Anna Tims tackles online rental disasters, from a tree collapsing on to a cottage to being trapped in a flatThe 100-year-old oak fell on the first day of the holiday. It crashed on to the terrace where James and his partner, Andrew, had been breakfasting minutes earlier, smashing the table and chairs and crushing the windscreen of their hire car.The Airbnb cottage in Provence, France, was engulfed by the branches that broke the living room window and damaged the roof. “I was sure the ceiling was going to come in,” says James. “If it had fallen minutes earlier we would have been seriously injured or killed.” Continue reading...Weiter zum vollständigen Artikel bei TheGuardian Weiter zum vollständigen Artikel bei TheGuardian